01. Orders & Payments 

Can I change or cancel my order?

You may request a change or cancellation within 3 days of purchase, before your unit enters production. Please email contact.sevenhair@gmail.com within this period. Requests cannot be guaranteed, and your statutory rights remain unaffected.
What payment methods do you accept?

We accept Apple Pay, Google Pay, major credit and debit cards, Klarna, and Clearpay/Afterpay, subject to availability at checkout.
I haven’t received my order confirmation. What should I do?

Please check your spam or junk folder first. If your confirmation hasn’t arrived within 3–5 days of placing your order, email contact.sevenhair@gmail.com with your order details.

02. Shipping & Delivery

How long will my order take?

Our units are sourced and handmade with care. Estimated timeframes are:

1B hair: 8–10 working days after payment is received.

Coloured or custom hair: 12–14 working days after payment is received.

These timeframes are estimates. We do not offer expedited production or fast-tracked shipping.
How can I track my order?

Orders are shipped via Royal Mail. Once your order has been dispatched, use the tracking details provided to follow your parcel through Royal Mail.
My parcel hasn’t arrived. What should I do?

Check your tracking information for the latest update. If your parcel is delayed, hasn’t moved, or is marked as delivered but hasn’t arrived, email contact.sevenhair@gmail.com with your order number.

03. Wigs & Haircare 

How long will my hair last?

With proper care and maintenance, our hair can last up to 2 years. Longevity depends on how frequently your unit or bundles are worn, styled and maintained.
How do I care for my wig?

Wash gently with suitable hair-care products, detangle from the ends upwards, minimise excessive heat and store your unit carefully when not in use. More information can be found within your care guide provided with each order or via our ‘Caring for my Seven Hair unit’ page on our official website. 
Can I straighten, curl or colour my wig?

Our units are 100% Virgin Hair. They can be heat-styled, but we recommend always using a heat protective serum or spray to maintain the longevity of the hair. Further colouring may affect the hair’s condition, so professional advice is recommended. 

04. Returns & Refunds

Can I return or exchange my wig?

Eligibility depends on the product purchased and the circumstances. Please read our Returns & Refunds Policy and Terms & Conditions for full details before ordering.
What if my order arrives damaged or incorrect?

Email contact.sevenhair@gmail.com with your order number, a description of the issue and clear photographs of the item and packaging. We’ll advise you on the next steps.
How do I request a refund?

Please review our Returns & Refunds Policy first. If you believe your order qualifies, email contact.sevenhair@gmail.com with your order number and reason for requesting a refund. All requests are handled in accordance with our policies and applicable consumer law.

05. Customisation & Services

Can I order a customised wig?

Customised wigs will be available to purchase soon. Follow our social media pages for updates on availability.
Do you offer wig installations or customisation services?

For installation appointments and available services, visit @eahairuk on Instagram.
Can I request a specific length or style?

If you require a length, colour or style that isn’t listed on our website, email contact.sevenhair@gmail.com before placing your order to enquire about availability.

Still need assistance?

Contact us below: